1. Collect and use personal information
1.1. Personal information is information that contributes to the identity of a specific individual including name, age, private address, phone number, medical information, account number, information on payment transactions and other information that customers wish to keep confidential.
1.2. Cloudify will collect personal information from Customers only if Customers voluntarily send such information to Cloudify. Customers may refuse to provide their personal information except that it may prevent Customers from participating in some activities related to the use of Cloudify Software.
1.3. Cloudify collects Customer’s personal information when:
a. Customers create an account to use Cloudify , download software updates, participate in online surveys.
b. Customers using Cloudify support services. Customers can provide more necessary information for Cloudify so that Cloudify can support, check and help customers solve problems they are facing when using Cloudify software.
1.4. Cloudify uses Customer’s personal information to:
a. Perform and support under License Agreement such as: Notification of new products/services of Cloudify, changes to the provision of Cloudify software, software updates, and support.
c. Send marketing information including event invitations; Special promotions.
d. For internal purposes such as auditing, data analysis, network security and information technology, research to improve technology, products, services, and customer experience.
1.5. Mobile Application
a. When downloading and using applications on mobile devices such as Tablets, Phones, etc., customers need to provide the following rights:
- View network/wifi connection status.
- Access the internet from the device.
- Receive notifications from the app.
- Access to contacts.
- Access to the fingerprint sensor.
- Take a photo, save the image to the device memory.
- Write application data to memory.
b. You can completely stop granting these permissions through reinstallation on the device. However, Cloudify recommends that customers provide the required application permissions.
2. Collect and use non-personal information
2.1. Non-personal information is information or data that is not directly linked to any particular person for example career, language, postal code, device identification, location and time zone, device type, or frequency of using the software.
2.2. Cloudify may collect, use, transfer and disclose non-personal information for any purpose.
2.3. Cloudify collects Customer’s non-personal information when:
a. Customer creates an account using Cloudify, downloads software updates, or joins online surveys.
b. Customer uses Cloudify support services, some phone calls will be recorded for the purpose of support quality control. These records are maintained in a safe environment and periodically destroyed in accordance with the policies and regulations of Cloudify.
2.4. How Cloudify uses Customer’s non-personal information:
a. Cloudify uses information such as occupation, language, area code, device identifier, location and time zone, type of device so that Cloudify can better understand customers’ behavior to improve our products and services.
b. Cloudify uses information related to Customers’ activities/frequency of using Cloudify software so Cloudify can understand which product/service features are most or least interested and improve the quality, bring the best experience to customers.
2.5. If Cloudify combines non-personal information with personal information, combined information will be treated as personal information.
3. Agreement to these terms
3.1. When customer contacts Cloudify or registers to receive information about Cloudify services or provides personal information for marketing purposes (including event registration, software downloads), customer agrees to receive contact information from Cloudify by phone (text, phone call), email to respond to Customer’s request.
4. Refuse to receive information
4.1. If customer does not use Cloudify’s products/services and wants to stop receiving information from Cloudify, customer can send an email to [email protected] and request Cloudify to stop sending information.
4.2. If customer is using Cloudify products/services and does not want to receive marketing information including event invitations, special promotions, please refuse to receive information by sending an email to [email protected] and request Cloudify to stop sending information.
5. Cookies and other technologies
5.4. If customer wants to turn off cookies, please go to Preferences on the website and turn it off. For mobile devices, go to Settings, then choose web browser, and turn off Cookies. If customer does not know how to turn off cookies, please find out and contact the web browser developer to learn how to disable. Please note that certain features of the Cloudify website, app or service may not be available if cookies are disabled.
5.5. Like most other websites, Cloudify automatically collects some non-personal information and stores it in access logs. This information includes IP address, browser language, Internet service provider (ISP), referring page, operating system, time, and so on. Cloudify uses this information to understand and analyze trends and services, learn about Customer’s behavior on the website, collect information to analyze Customer habits. Cloudify may use this information in marketing and advertising services and in communicating with Customers. The pixel tag allows Cloudify to send emails in a format that customer can read and to know whether the message has been opened. Cloudify may use this information to reduce or eliminate useless messages sent to Customers.
6. Customer’s rights to personal information
6.1. Cloudify allows Customer to edit or delete their personal data. Customer has the following rights regarding their personal information that Cloudify collects:
a. Request to edit information;
b. Request to delete information;
6.2. Upon receiving customer’s request, Cloudify will process the request as soon as possible.
7. Personal information related to children
Cloudify does not knowingly collect personal information from people under the age of 16. If Cloudify knows that Cloudify has collected personal information of people under the age of 16, Cloudify will take steps to delete information as soon as possible. Cloudify’s marketing, sales and service do not target at people under the age of 16.
8. Third-party websites and services
9. Other agreements
9.1. In cases where there is a need to comply with laws, legal processes, lawsuits or requests from authorities, governments inside and outside of the country of customer to disclose personal information, Cloudify may disclose such information if Cloudify determines that disclosure is necessary and appropriate under law. Cloudify may also disclose information about a Customer if Cloudify determines that disclosure is necessary and reasonable to enforce the terms or to protect customer’s operations. In addition, in the event of a reorganization, merger or sale, Cloudify may transfer all personal information Cloudify collected to relevant third parties.